social media for marketing: Customer Service: New Rules for a Social-Enabled World (Que Biz-Tech)

Customer Service: New Rules for a Social-Enabled World (Que Biz-Tech)

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This is the eBook version of the printed book.How to use social and viral technologies to supercharge customer service - and avoid disasters along the way The breakthrough guide to leveraging social and viral media - by Peter Shankman, the legendary founder of HARO, one of today's hottest Internet growth companies Actionable insights based on what's really happening

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